Malé Water and Sewerage Company (MWSC) has introduced a new customer care hotline, 1575, as part of efforts to improve and expand its customer service.
According to MWSC, the newly introduced 1575 hotline will serve as the company’s dedicated customer care number. The company’s previous number, 105, has now been designated as its emergency hotline.
MWSC said the new 1575 number is intended to make it easier for customers to identify and contact the company’s customer care service. The number will also be displayed on customers’ phone screens when they receive calls from the company, according to MWSC.
The customer care hotline will officially operate from 8:00 a.m. to midnight every day. Emergency services will continue to be available around the clock through the 105 hotline.
MWSC said expanding its customer services and establishing systems that allow customers to access assistance more easily, conveniently and consistently is among the company’s key priorities.
The company added that customers can obtain further information and assistance related to MWSC services by contacting the new customer care hotline at 1575.