Ooredoo Maldives Partners with Maldives Hajj Corporation to Enhance Customer Service Operations

Ooredoo Maldives has successfully deployed its state-of-the-art Contact Center Solution for the Maldives Hajj Corporation, marking a major step in modernizing the customer service operations of the key state entity responsible for facilitating Hajj and Umrah pilgrimages for Maldivian citizens. This collaboration aims to enhance the communication and service experience for pilgrims, ensuring efficient operations during peak pilgrimage seasons.

The advanced Contact Center Solution, hosted at Ooredoo’s Tier III-compliant Data Center, addresses key operational challenges such as handling high call volumes during peak periods, managing limited IT resources, and replacing outdated PBX systems. The solution includes advanced features such as call queuing, skill-based routing, real-time monitoring, and call recording. These capabilities will allow the Maldives Hajj Corporation to manage customer inquiries effectively while maintaining high service standards.

The cloud-hosted solution guarantees enterprise-grade security, maximum uptime, and centralized management. It is designed to scale with the Corporation's growth and is also prepared for future integration with CRM platforms to further enhance customer service and operational efficiency.

Mr. Khalid Hassan M A Al Hamadi, Managing Director & CEO of Ooredoo Maldives, expressed pride in supporting the Maldives Hajj Corporation, stating, “This tailored, future-ready contact center solution strengthens their customer service capabilities while ensuring reliability and scalability, demonstrating Ooredoo’s commitment to empowering local institutions with innovative solutions.”

Mr. Rajesh Mehta, Chief Business Officer of Ooredoo Maldives, highlighted the impact of the solution, saying, “This unique solution will help strengthen the social fabric by providing a reliable, one-call service for all pilgrims’ queries, responding in an agile manner.”

Mr. Mohamed Shakeel, Managing Director of the Maldives Hajj Corporation, expressed gratitude for Ooredoo’s support, noting, “The deployment of this solution marks a significant milestone in our efforts to provide seamless, efficient services to pilgrims, enhancing our ability to respond to queries promptly.”