Ooredoo Maldives Achieves ISO Certification for Call Centre Management, Setting New Regional Standard for Service Excellence

Ooredoo Maldives has proudly announced its achievement of ISO certification for its Call Centre Management, making history as the first ISO-certified call centre in the Maldives and the second in the region. This prestigious certification covers both Ooredoo's in-house Call Centre operations and client Call Centre management, highlighting the company's dedication to high-quality service, customer satisfaction, and operational excellence.

The certification process began in February 2023 and culminated after a rigorous year-and-a-half-long implementation of international standards, continuous assessments, and ongoing improvements. This accomplishment underscores Ooredoo’s commitment to adopting best practices, enhancing operational efficiency, and ensuring superior customer experiences.

With this ISO certification, Ooredoo Maldives sets a new standard for Call Centre quality, reinforcing its position as a regional leader in telecommunications. It assures customers of exceptional service and further solidifies Ooredoo's reputation for customer-centric innovation. The certification validates the company's focus on building a resilient, high-performing service infrastructure to meet the dynamic demands of the Maldives’ market.

The ISO certification encompasses critical aspects of Call Centre management, including service efficiency, responsiveness, customer satisfaction, data security, and service reliability. It marks a significant milestone in Ooredoo’s mission to provide world-class services, reflecting its continuous pursuit of excellence in the telecom sector.

As Ooredoo Maldives continues its journey of innovation, this achievement serves as another testament to its leadership in advancing the Maldives' telecommunications industry. The ISO certification reaffirms Ooredoo's commitment to delivering the highest quality of service to customers, both individual and business, across the nation.